Can I return my order?

We hope you love your order, but if, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in a re-saleable condition.

Please use this link to start the return process. You must notify us within 14 days of receiving an item if you wish to return it.

We do not accept returns for printed-to-order prints or made-to-order homeware or original artworks. These are treated as custom items and are final sale.

Returned items must be in the same condition you received them in and in the original packaging. For UK orders, final sale and warehouse sale items can be returned for store credit only, which will be issued via a gift voucher without an expiry date. We cannot accept returns for earrings or knickers due to hygiene reasons.

If returned items bring your order total below £120, the original delivery fee will be deducted from your refund.

Return shipping cost

You will be responsible for covering your own shipping costs for returning your item. We suggest you use a tracked service of your choice to ensure the items are returned safely to us. Original shipping costs are non-refundable, and the cost of initial shipping will be deducted from your refund. If you received free shipping and your returned items bring your order total below £120, the original delivery fee will also be deducted from your refund.

If you’re returning breakable items, please ensure they’re securely packed, as we can’t be responsible for any damage in transit.

Promotional Returns

If you’ve purchased as part of a promotion, please note: if your return brings your order below the qualifying threshold, the discount will no longer apply.

We’ll adjust your refund accordingly, the returned item will be refunded at the discounted rate, or we’ll recalculate the total based on the full price of the items you’ve kept.

We’ll always be transparent about how your refund is worked out.

International Returns

We’re happy to accept international returns on full-priced items, provided they’re returned in their original condition within 14 days of delivery.

Please note:

• Sale, final sale and warehouse sale items on international orders cannot be returned, refunded or exchanged for store credit.

• Return shipping costs are the responsibility of the customer.

To avoid delays and unexpected import charges, all international return labels and customs documents must be created by our team. We’ll issue a pre-paid label and deduct the cost from your refund once your item is safely received and inspected.

If a return is sent without our approved shipping label or incorrect customs documentation, it may incur import duties, VAT or handling fees upon re-entry to the UK.

We cannot accept responsibility for these charges — any parcels returned to us with unpaid duties will be refused and sent back to the sender.

Refunds are processed once the returned items have been received and checked. Original shipping fees are non-refundable.

Duties & Import Taxes (DDP)

For orders to EU countries, Norway, Switzerland and the USA, customs duties and import taxes are calculated and collected at checkout, so there is usually nothing further to pay on delivery. For all other countries, duties and taxes are payable by the recipient on delivery. Duties and import taxes are non-refundable and are not included in your refund. Original shipping fees remain non-refundable as set out above.