Can I return my order?

We hope you love your order, but if, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in a re-saleable condition.

Please use this link to start the return process. You must notify us within 14 days of receiving an item if you wish to return it.

Returned items must be in the same condition you received them in and in the original packaging. Final sale and warehouse sale items can be returned for store credit only, which will be issued via a gift voucher without an expiry date. We cannot accept returns for earrings or knickers due to hygiene reasons. 

Return shipping cost

You will be responsible for covering your own shipping costs for returning your item. Shipping costs are non-refundable; if you receive a refund, the cost of initial shipping will be deducted from your refund.

If you are returning breakable items, please ensure they are packed with very protective packaging, as we cannot be responsible for items that break on their way back to us. 

How long after placing my order will my item be dispatched? 

Once you have placed an order with Quinn Says, you will receive a confirmation email. Your order will be dispatched within 3 working days, unless a longer wait time is specified in the product description, such as a pre-order item. If any items are out of stock, we will inform you of the expected delay.

How much does shipping cost?

For the UK: Shipping costs are calculated at checkout based on the weight of the items you are ordering. Free for orders over £120.

For Europe: Calculated at checkout based on weight. Free for orders over £300. 

For North America: Calculated at checkout based on weight. Free for orders over £300. 

For Rest of the World: Calculated at checkout based on weight. 

INTERNATIONAL CUSTOMERS, PLEASE READ:

International orders may incur local customs and duties charges. Our shipping prices do not include these charges and we will not be held liable for any charges that do occur.

Payment of any duties and import taxes is the responsibility of the recipient and are collected at the time of delivery. Duties and taxes are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier office.

When you place an order with Quinn Says, you accept these terms: If the recipient refuses delivery of their order due to customs charges the package will be considered abandoned and disposed of by the shipping carrier and therefore your order is not eligible for a refund.

The customer is responsible for paying the shipping costs for returning or exchanging any item/s. Shipping costs are non-refundable.

How will my order be packaged?

Every order is lovingly packaged by hand at Quinn Says headquarters using sustainable, plastic-free packaging in a bid to minimise our environmental footprint. Sometimes we use recycled boxes to minimise waste. If your packaging includes plastic bubblewrap, this has been provided to us by our suppliers and we have re-used it to minimise waste. We do ask all our suppliers to be conscious of how they package their goods. 

My order arrived broken

We are so sorry to hear this. If your package suffered a breakage en route to you, please take a few pictures and send a description to hello@quinnsays.store within 24 hours of receiving the item. We will do our best to resolve the issue as soon as possible. 

I didn’t receive my order

Please contact our team at hello@quinnsays.store if you have not received your order within 10 days of your expected delivery date. We will investigate all issues as quickly as possible with our courier partners. Please note that we are unable to resend or refund an order that has been lost in transit until the investigation with our delivery partner has been resolved. If the investigation concludes that the package was delivered, unfortunately there is nothing further we can do. You are welcome to raise your own dispute with the courier company at any time. 

General Delivery Terms

Please double check your delivery details, including postcode. We cannot be held responsible for failure in delivery caused by circumstances beyond our control, including incorrect delivery information being provided.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Products are re-stocked on a regular basis.

If a product you want is out of stock, please sign up to the back-in-stock notifications, found on the product page.