Privacy policy

Privacy Policy

Quinn Says is committed to protecting your privacy and handling your personal data with care and transparency.

By placing an order or creating an account, you acknowledge and agree that we may collect, use, store, and process your personal information in accordance with this Privacy Policy and our Cookie Policy below. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We may collect the following types of personal data:

  • Your name, email address, billing and delivery addresses, and phone number

  • Your payment details (processed securely via third-party payment providers)

  • Your order history and preferences

  • Your IP address, browser type, and device information (for analytics and security)

  • Communications with us (e.g., customer service emails, reviews, or social media interactions)

We only collect the data necessary to process your order, improve your shopping experience, and manage your account.

2. How We Use Your Data

We use your personal data to:

  • Fulfil your orders and process payments

  • Deliver your purchases and send you order confirmations and updates

  • Provide customer support and respond to your queries

  • Send marketing communications (only if you’ve opted in)

  • Improve our website, products, and services

  • Detect and prevent fraud or misuse of our services

We will only use your personal data when we have a lawful basis to do so, such as performance of a contract, legal obligations, consent, or our legitimate business interests.

3. Marketing Communications

You will only receive marketing emails or texts from us if you have actively opted in. You can unsubscribe at any time by clicking the link in the email or replying STOP to any SMS message. We do not share your personal information with third parties for their own marketing purposes.

4. Cookies

We use cookies to improve your browsing experience and analyse website performance. For more information, please refer to our Cookie Policy below.

5. Account Responsibility

When you register for a Quinn Says account, you agree that:

  • All personal information you provide is accurate and up to date

  • You will promptly update your account if your personal details change (e.g., new address or email)

  • You will not impersonate anyone else or create an account using false information

You are responsible for maintaining the confidentiality of your account login details. If you suspect any unauthorised use or breach of security, please contact us immediately at hello@quinnsays.store. We cannot be held liable for losses caused by your failure to safeguard your login credentials.

6. Data Sharing

We only share your data with trusted service providers who help us run our business (e.g., couriers, payment processors, email providers). These partners are only given the data they need and are contractually obligated to keep your information safe and confidential.

We will never sell your data or pass it to third parties for unrelated purposes.

We may share your data where required by law, or to comply with a legal obligation or protect the rights, property, or safety of Quinn Says, our customers, or others.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Request that we delete your data (in certain cases)

  • Object to or restrict how we process your data

  • Withdraw consent at any time (if processing is based on consent)

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of your rights, please email hello@quinnsays.store.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

9. Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal information. While no system is ever 100% secure, we continually review and update our practices to help keep your data safe.

10. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you via email or a prominent notice on our website. Continued use of our website after any updates constitutes your agreement to the revised policy.

Cookie Policy

Last updated: 24 March 2025

This Cookie Policy explains how Quinn Says ("we", "us", or "our") uses cookies and similar technologies to recognise you when you visit our website at https://www.quinnsays.store ("Website"). It explains what these technologies are and why we use them, as well as your rights to control their use.

1. What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your actions and preferences (such as login, language, and display settings) so you don’t have to keep re-entering them whenever you return.

Cookies can be “first-party” (set by us) or “third-party” (set by a different domain), and they may remain on your device only while you're on the site (session cookies) or for a set period afterward (persistent cookies).

2. What types of cookies do we use?

We use the following types of cookies:

  • Strictly Necessary Cookies
    These are essential for you to browse the site and use its features, such as accessing secure areas and placing orders.

  • Performance & Analytics Cookies
    These collect information about how you use our site, such as which pages you visit most often. We use this data to improve site functionality and your shopping experience.

  • Functionality Cookies
    These allow the site to remember choices you’ve made, like your username or preferred region, to provide more personalised features.

  • Marketing & Advertising Cookies
    These cookies track your browsing habits to help us show you relevant promotions and ads — for example, retargeting you with products you’ve viewed.

Third-party cookies we may use include:

  • Google Analytics

  • Meta (Facebook/Instagram) Pixel

  • Klaviyo (email and SMS marketing)

3. Managing cookies

When you first visit our website, you’ll see a cookie banner asking for your consent. You can accept or reject non-essential cookies at any time.

You can also manage your cookie preferences through your browser settings. Each browser is different, so check your browser's help menu to find out how to change your settings.

Please note that blocking or disabling certain cookies may impact your experience on our website.

4. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. Please check back occasionally to stay informed.

5. Contact us

If you have any questions about our use of cookies or this policy, feel free to contact us at: hello@quinnsays.store